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Services

What We DO

IT Planning

Large corporations frequently employ a Chief Information Officer (CIO) who has overall responsibility for technology. The CIO provides strategic direction and manages the people, systems, and processes required to run a network effectively. Realistically, small businesses simply do not have the scale to afford such a role.  As a result, they tend to provide little management for the person or people managing their network, and often neglect the strategic attention and planning required. 

With Endsight, every client is assigned a Technical Account Manager (TAM) to act as their company’s CIO.

 

  • Regular IT strategy meetings with your executive team

  • Analysis and advice on new technology decisions

  • Active planning for IT spending

  • Proactive analysis of network design and security

  • Assistance with disaster recovery planning and regulatory compliance

  • Linking overall business and IT needs

  • Review and discussion of network activity and reporting

  • Oversight and management of all aspects of the program

System Administration

  • Server and workstation monitoring

  • Antivirus and spyware quarantines

  • Management of service packs and hot-fixes for workstations and servers

  • Hardware and software asset inventory reporting for workstations and servers

  • Event log review

  • Backup job monitoring, review, and test restore

  • Critical service monitoring

  • Server cleaning, removal of temp files, etc.

  • Drive defragmentation for workstations and servers

  • Logging of fixes and maintenance performed

  • Configuration optimization

  • Security analysis and review of all servers

  • Check and maintain current maintenance contracts for all hardware

  • Backup and storage of router and firewall configurations

  • Monitoring of firewall (only available for some technologies)

  • Monitoring of VPN tunnels (only available for some technologies)

  • Check and update access policies of the firewall

  • Label and document network with applicable IP addresses, hostnames and serial numbers

  • Ensure proper firmware updates and patches are applied to solid state devices (firewalls, routers, and switches)

  • HIPAA or Sarbanes Oxley policy enforcement

Help Desk​

  • Unlimited ‘break/fix’ support for your end-users

  • Microsoft Office questions

  • Printing problems

  • Pop-ups & spyware

  • Handheld problems

  • Remote connectivity issues

  • Spam and other email problems

  • Error messages

  • “How do I?” questions

  • Application support

IT Consulting

  • Designing and building new networks

  • Migrating old networks to newer hardware and software platforms

  • Adding capabilities to establisehd networks

  • Deployment and configuration of servers, firewalls, routers and swtiches

  • VPN and secure remote access implementation

  • On-site IT consulting and support 

  • IT staff augmentation

  • IT support for office moves and relocations

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